Support
Something not working?
Write to us and a person reads it. We aim to reply within two business days — usually the same day.
My bank connection stopped working
Open Profile → Accounts. An account that needs attention says so, with a Reconnect button. Banks expire these connections periodically — usually re-authenticating takes under a minute. If it fails twice, write to us with the institution name and we will look at it.
A transaction is missing or in the wrong category
Transactions can take a day or two to settle, and a pending amount can change when it does. Tap any transaction to correct its category — the correction sticks, and Bivver learns from it.
The safe-to-spend number looks wrong
Open Plan and expand the breakdown. It reconciles to the cent and shows every deduction by name — held rent, upcoming bills, scheduled savings, safety buffer. If a line looks wrong, the underlying item is editable. If the total still does not add up, send us a screenshot.
I want to cancel my subscription
Cancel in one tap from Profile, or from your App Store or Google Play subscription settings. You keep access until the end of the period you have already paid for. Refunds are handled by Apple or Google under their own policies.
I want my data out, or gone
Profile → Privacy & data has both: an export of everything we hold, and a permanent delete that also revokes access at your bank data provider. Neither one requires emailing us.
Reporting a security issue
If you have found a vulnerability, please write to hey@bivver.app with the details before disclosing it publicly. We will acknowledge within two business days and keep you updated until it is resolved.
Deleting your account
You can do it yourself in the app, and there is a full description of exactly what gets erased on the account deletion page.